Molton Brown Rewards Club | Molton Brown® UK

What is the Molton Brown Rewards Club? This is our free, tiered loyalty scheme where you can earn points from purchasing products in-store and online, as well as completing tasks that can be found in your Rewards Club dashboard. The more engaged you are, the more points you can earn to convert into vouchers to redeem on your next purchase. Plus, as you spend more in each Reward Year there’s the opportunity to move into a higher tier to earn even more points and perks.

To view your tier, points balance, activity summary and available rewards, go to your Rewards Club dashboard which is called ‘Your Rewards’ in your online account dashboard at moltonbrown.co.uk or ask a Team Member in-store.

How do I join the Rewards Club? It’s very simple. You’ll need an email address to join. You can register for our Rewards Club by signing up for an online account here or in-store by asking one of our Team Members. You need to be aged 18 or over to join. If you already have an online account, you can join by going to ‘Your Rewards’ in your online account dashboard.

How do I move up a tier and does my tier status expire? When you join our Rewards Club, you automatically become a Silver Tier member. To upgrade your Tier and unlock additional benefits of the Gold and Platinum Tiers, requires a minimum spend amount spent on product purchases within every Reward Year. The minimum spend thresholds are:

• Silver Tier: up to £150

• Gold Tier:  £151+

• Platinum Tier: £400+

Your Tier will automatically update when you spend the qualifying amount within your Rewards Year. If the qualifying spend is not maintained for the following Rewards Year, at the end of that year your member status will change to the relevant tier based on how much you have spent.

For example, if you join the Rewards Club and spend over £400 in the first Rewards Year you’ll reach Platinum Tier. But, if you only then spend £200 in your second Rewards Year, by the end of that year you’ll become a Gold Tier member.

How is your Rewards Year calculated? Your Rewards Year starts from the date you enrol into the Rewards Club and continues for a 12-month period. For example, if you joined 30th June 2024, your Rewards Year will end 29th June 2025 and will continue to refresh every year on 30th June. You can find out the date you enrolled in the Rewards Club on the last page of the ’Activity’ tab in your Rewards Club dashboard.

How do I earn points? You can earn points by purchasing Molton Brown products online and in-store, as well as completing Rewards Club tasks. The number of points you earn is dependent on your tier:

• Silver Tier: 1 point for every pound (£) spent

• Gold Tier: 1.5 points for every pound (£) spent

• Platinum Tier: 2 points for every pound (£) spent

When placing an order online, you must be logged into account that you signed up to the Rewards Club with to earn points. Other ways to earn points are to complete Reward Club tasks such as, subscribing to our email newsletters, adding your birth date to the preference centre to earn birthday points and purchasing more than four times a year. To see all Reward Club tasks, please refer to the ‘Earn’ tab in the Rewards Club dashboard when logging into your online account.

Is there a limit on the points I can earn? From the 1st January 2025, you can earn up to 4000 points per calendar year based on your purchases. Once you’ve earned 4000 points in the year (1st January – 31st December), you won't be able to earn any further points from purchases until the next calendar year. You can still earn points from other activities shown in the ‘Earn’ tab of your Rewards Club dashboard, which doesn’t contribute to this limit. And don't worry, any points earned in the calendar year will remain valid for 12 months from the point of purchase.

How long does it take for points to appear in my account after making a purchase? When purchasing a product online, Rewards Club points will only be added to your account after your order has been dispatched, which can take up to 5 days. If your order is partially fulfilled due to out-of-stock products, you’ll only receive points for products that are successfully dispatched. When purchasing a product in-store, points are automatically added to your account at the point of sale.

What happens to my points if my order is cancelled? If your order is cancelled, you’ll be notified by email and won’t earn any Reward Points.

What happens to my points if I return my order? If you return an order and a refund is issued, the points from purchasing those items will be removed from your Rewards Club account. This will be reflected in the ‘Activity’ tab of your Rewards Club dashboard.

Can I earn or use my Rewards Club points in department stores? No, our Rewards Club is only available in Molton Brown standalone and outlet stores within the UK. This excludes department stores or concession stands.

Can I earn points from my previous purchases? You can only earn points on purchases made after you join the Molton Brown Rewards Club. Purchases made before this time won’t be backdated onto your account. Make sure you are logged in to your account when making an order to earn points.

Can you earn Rewards Club points if you purchase a gift card or use a gift card? No, you won’t be able to earn points when you purchase Molton Brown gift cards. If you use a Molton Brown gift card on your purchase, you’ll only earn Rewards Club points on the non-gift card portion of your purchase.

Will my Rewards Club points expire? Rewards Club points expire 12 months after they are first issued. Make sure to use your points before the expiry date by using your available vouchers at checkout online and instore. To see when your points expire, visit the ‘Activity’ tab in your Rewards Club dashboard.

Can I earn, use or redeem my Rewards Club points in Outlets? Yes, our Rewards Club is available across all our stores.

Can I share my Reward Club points with a friend? No, Rewards Club points cannot be shared as they are linked with your individual account.

How do I redeem points? We’ve changed the process of redeeming your Rewards Vouchers online. You’ll no longer need to redeem your rewards in the Rewards Club dashboard within your Molton Brown account. Rewards Vouchers will now be available at checkout for online and in-store orders. Based on how many available points you have in your account; the available vouchers will be displayed in a dropdown menu at online checkout making it easier for you to redeem them. To use a voucher instore, simply ask a Team Member at checkout and they can apply any available vouchers that you have in your account to your purchase.  

With this change Rewards Members are now able to redeem vouchers alongside one other promotional code or during promotional periods.

The Rewards Club vouchers and their points value:

• 150 points = £5

• 300 points = £10

• 450 points = £15

• 600 points = £20

• 900 points = £30

• 1500 points = £50

For more information about the changes to redeeming Rewards Vouchers online, please see FAQs here

Will my Rewards Club vouchers expire? As points are only converted into vouchers at the time of checkout, the vouchers available to you will always depend on your points balance at the time of purchase. Your points balance will be subject to points expiring 12 months after they were issued. Check your Rewards Club dashboard for a reference of when your points will next be expiring to ensure they are redeemed before this time.